Shipping Policy

At Tilioi, we are committed to delivering your chosen pieces right to your doorstep in a timely and efficient manner. Our priority is to ensure your shopping experience remains hassle-free and delightful. Here’s everything you need to know about our shipping practices:

Standard Shipping

  • Flat Rate: A flat shipping fee of $4.99 is applied to all orders.
  • Delivery Time: While we strive to process and ship your orders as quickly as possible, please allow up to 5-7 business days for delivery.

Order Tracking

  • Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number.
  • Use this tracking number on the courier’s website to monitor the progress of your shipment.

Packaging

  • We ensure that every item is carefully packaged so it reaches you in perfect condition.
  • If you find any damage to the package or the item upon delivery, please contact us immediately at [email protected].

International Shipping

  • Currently, our primary focus is on serving our customers within the United States. Information regarding international shipping will be updated if and when available.

Questions & Concerns

  • If you have any queries or need assistance with your order, don’t hesitate to reach out to our dedicated customer service team at help@tilioi.com.
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